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Air travel is a highly convenient way to reach your destination. However, flight delays and cancellations can be incredibly frustrating and disruptive to your plans. Fortunately, if your flight departs or arrives at an EU airport with a registered EU airline like Alitalia, you may be entitled to compensation for the inconvenience caused. We will explore your rights as a passenger, the compensation you may be eligible for, and how to effectively claim your compensation from Alitalia.
Your Rights as an Air Passenger
As an air passenger, you have certain rights that protect you in case of flight disruptions. European Regulation 261/2004, commonly known as EC261, establishes these rights and outlines the responsibilities of airlines. These rights apply to flights departing from or arriving at EU airports, regardless of your nationality. Let’s take a closer look at your rights in different situations:
Flight Delay Compensation
When your flight is delayed, you may be entitled to compensation depending on the length of the delay and the distance of your flight. EU Regulation 261/2004 stipulates the following compensation amounts:
- Flights less than 1500 km: €250
- Flights between 1500 km and 3500 km: €400
- Flights over 3500 km: €600
To be eligible for compensation, your flight must have arrived at the final destination with a delay of more than three hours, and the delay must not have been caused by extraordinary circumstances beyond the airline’s control.
Flight Cancellation Compensation
If your flight with Alitalia is canceled and the airline is responsible for the cancellation, you may be entitled to compensation. However, if the cancellation is due to extraordinary circumstances, such as severe weather or security risks, the airline is not obligated to provide compensation. In eligible cases, the following situations may qualify for compensation:
- Alitalia informs you 7 to 13 days before departure, and your alternate flight arrives at the final destination with a delay of more than 4 hours.
- Alitalia informs you less than 7 days before departure, and your replacement flight arrives at the final destination with a delay of more than 2 hours.
Denied Boarding Compensation
Denied boarding refers to situations where passengers are refused boarding despite having valid tickets and complying with all necessary requirements. In such cases, Alitalia may be required to provide compensation. The airline may deny boarding if the flight is overbooked and not enough volunteers are willing to give up their seats. If you have been denied boarding under such circumstances, you may be eligible for compensation.
How to Claim Alitalia Compensation
Claiming compensation for flight disruptions can be a complex and time-consuming process. However, there are services that can simplify the process for you. Here is a reputable platform that specializes in helping air passengers claim their rightful compensation. Claim your compensation with these steps:
- Visit the website and navigate to the Alitalia compensation claim page.
- Provide your flight details, including the date of the flight, flight number, and departure/arrival airports.
- The compensation tool will calculate the amount you are entitled to based on the information provided.
- Submit your claim, and the legal experts will handle the administrative documentation and liaise with the relevant authorities on your behalf.
- If your compensation claim is successful, and “No Win, No Fee” principle, meaning they will charge a fee only if they are able to secure compensation for you. The fee is typically 35% of the total compensation amount.
By utilizing the services, you can eliminate the stress and hassle of dealing with the intricate claim process and increase your chances of receiving the compensation you deserve.
Understanding Extraordinary Circumstances
Under EU Regulation 261/2004, airlines are not obligated to provide compensation for flight delays or cancellations caused by extraordinary circumstances. These circumstances are events that are beyond the control of the airline and are considered unavoidable. Examples of extraordinary circumstances include:
- Bad weather conditions
- Medical emergencies
- Bird strikes
- Security risks
- Control tower traffic restrictions
It’s essential to note that the burden of proving extraordinary circumstances lies with the airline. If you believe that the airline incorrectly cited extraordinary circumstances for your flight disruption, you can seek professional assistance from services to evaluate the validity of the airline’s claim.
Your Right to Care
In addition to compensation, you also have the right to care when your flight is delayed or canceled. Alitalia is responsible for providing you with the necessary assistance and support during the disruption. This includes:
- Meals and refreshments: Alitalia should offer you food and drinks to sustain you while you wait for your flight.
- Accommodation: If your alternate flight is scheduled for the next day, Alitalia is required to provide you with hotel accommodation, transportation to the hotel, and transport back to the airport.
- Communication: Alitalia should offer you two free phone calls, emails, or faxes to inform your family, friends, or business contacts about the delay or cancellation.
Remember to keep all receipts and documentation related to any expenses incurred during the delay or cancellation. These documents will be essential when submitting your claim for compensation.
