Singapore Airlines Flight Delay Compensation

For delayed or cancelled flight, denied boarding or missed connection

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As a passenger, there’s nothing more frustrating than experiencing a flight delay. It can disrupt your travel plans, cause inconvenience, and even lead to financial losses. However, if you’ve flown with Singapore Airlines from a European airport, you may be entitled to Flight Delay compensation under European law. We will explore the rights of air passengers, the conditions for compensation, and how you can claim what you are owed.

Understanding EC 261: Your Rights as an Air Passenger

European law, specifically EC 261, provides protection and compensation for air passengers in the event of flight delays. This legislation mandates that airlines must fulfill certain obligations to ensure the well-being of passengers during delays. According to EC 261, if you experience a flight delay of 3 hours or more, Singapore Airlines is legally required to provide you with:

1. Food and Drink: You are entitled to refreshments and meals in proportion to the duration of the delay.
2. Access to Communication: Singapore Airlines must offer you the means to communicate, such as phone calls or emails.
3. Accommodation: If the delay extends overnight, the airline should arrange and cover the cost of hotel accommodation, including transportation to and from the airport.
4. Replacement Flights: In the case of a significant delay, the airline should offer you an alternative flight to your destination.

It’s important to note that these rights apply to all passengers, regardless of their nationality or the type of ticket they hold. EC 261 also covers flights departing from European airports, regardless of the airline’s country of origin.

Compensation for Singapore Airlines Flight Delays

While the provisions mentioned above aim to provide immediate assistance during delays, EC 261 also includes provisions for financial compensation. If your Singapore Airlines flight is delayed by 3 hours or more and the airline is responsible for the delay, you may be entitled to compensation. The amount of compensation is determined by the distance of your flight and the length of the delay.

1. For flights up to 1,500 kilometers, the compensation amount is €250.
2. For flights between 1,500 and 3,500 kilometers, the compensation amount is €400.
3. For flights exceeding 3,500 kilometers and flights between an EU and a non-EU airport, the compensation amount is €600.

It’s worth noting that compensation is per passenger, meaning that each eligible traveler can claim this amount. Additionally, the compensation is in addition to the assistance provided during the delay, such as meals and accommodations.

Determining Eligibility for Compensation

To determine your eligibility for compensation, it’s essential to consider several factors. Firstly, the delay must meet the minimum threshold of 3 hours. Additionally, the delay must be within the control of Singapore Airlines and not caused by extraordinary circumstances. Extraordinary circumstances are situations beyond the airline’s control, such as severe weather conditions, political unrest, or security threats.

To make the claiming process as smooth as possible, utilize the free Compensation Calculator. This tool, in combination with their air passenger rights experts, will confirm the duration of your delay and assess any extraordinary circumstances that may impact your eligibility. It’s important to note that you can usually claim compensation for flights dating back up to 3 years.

How to Claim Singapore Airlines Flight Delay Compensation

Now that you understand your rights and eligibility, let’s dive into the process of claiming compensation for Singapore Airlines flight delays.

1. Gather Flight Information: Start by collecting all relevant information regarding your delayed flight. This includes the flight number, date of departure, and the reason provided by the airline for the delay.
2. Document the Delay: Keep any documentation related to the delay, such as boarding passes, delay notifications, or photographs of departure boards displaying the delay.
3. Submit a Claim: Visit the website and access their free Compensation Calculator. Enter the necessary details, and the calculator will assess your eligibility for compensation.
4. Provide Additional Information: If prompted, provide any additional information requested by the calculator, such as your contact details and booking reference number.
5. Review and Submit: Carefully review the information you’ve provided, ensuring its accuracy, and submit your claim.
6. Let the Experts Handle It: Once your claim is submitted, A team of experts will handle the entire process on your behalf. They will communicate with Singapore Airlines, negotiate your compensation, and handle any necessary legal proceedings if the airline fails to comply.
7. Receive Your Compensation: If successful, you will receive your compensation directly. Their service operates on a “no win, no fee” basis, meaning you only pay a fee if they successfully secure your compensation.